Your (Unofficial) Guide to State-Sponsored Therapy in Delaware
There’s a way to get affordable mental health care that you might not know about. That’s Delaware’s mental health system.
If you qualify, you can get mental health care at a local agency for a small co-pay or low sliding-scale fee. But even if you don’t qualify for services at a state-funded program, Delaware’s system can still give you information, referrals to affordable local providers, and other essential help for free.
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If you’re in a hurry and want to get the most important information about what’s available in the Delaware public mental health system and who it’s for, you can read our quick start guide below.
Quick Start Guide
Quick facts about Delaware’s mental health system:
- Over the last decade, Delaware has made significant updates to its mental health crisis response system that include expanding mobile crisis and assertive community treatment teams, opening crisis stabilization units, and launching the statewide 988 crisis line.
- Public outpatient mental health services in Delaware are provided by public programs run by the state as well as private programs that contract with the Delaware mental health department.
- Most publicly-funded mental health programs in Delaware accept Medicaid and offer low sliding-scale fees to people without insurance coverage.
What services are available?
- Delaware’s mental health system provides specialty and intensive mental health services that can be hard to find anywhere else, like case management, day treatment, and community-based support services.
- Outpatient mental health services including psychiatric evaluation, medication, and group and individual therapy are also available at most programs that participate in the Delaware mental health system.
Who’s eligible?
- Some services, such as state and local crisis and information lines, are available to any Delaware resident without exception.
- Some services are only available to people who have severe conditions like major depression or schizophrenia. However, more people have one of these conditions than realize it! In fact, 1 in 10 Americans experience major depression each year.
Where can you get started?
- You can reach local mental health crisis and information services from anywhere in Delaware by dialing 988.
- You can find contact information for community mental health programs in your area (and local crisis lines) by scrolling to your county in the directory below.
To learn more about public mental health services in Delaware, keep reading. We’ve done the research to uncover essential facts about who’s eligible, what services you can get, when to go, where to call, and how it works so you can decide if Delaware’s mental health system might be right for you.
Who Is Eligible?
You should consider looking into the Delaware mental health system if you (or a loved one) are having a mental health crisis, have a severe mental health condition, have Medicaid, or have a limited income.
Everyone in Delaware can use the state-funded mental health emergency response system. If you or someone you love is in crisis, you can call a state or local crisis line to get the help you need, quickly.
PRO TIP
Use the State System When You're in Crisis
Public mental health services are usually the best option if you’re having a mental health crisis and need help right away.
State mental health programs are required to provide mental health crisis response services and are one of the fastest ways to get care when you’re having a mental health emergency.
The people who answer state and local crisis lines can provide caring attention and support as they help you determine the best response to a crisis, whether it’s inpatient treatment or an appointment with a counselor.
Even if you’re not in crisis, you can call a state or local mental health hotline for information about affordable mental health services in your area. When you call, you can find out whether you might qualify for state-funded mental health services, schedule an assessment or intake appointment, or get free information about other affordable local providers.
While there are some services and providers in the Delaware mental health system that have stricter eligibility requirements than others, in general, the public mental health system is pretty accessible. There are no statewide eligibility criteria for public outpatient mental health services in Delaware. Instead, eligibility varies from program to program.
The eligibility requirements for mental health services provided directly by the state of Delaware through their three community mental health centers (CMHCs) are relatively strict. Long-term CMHC services are designated for people with serious and persistent mental illness (SPMI)—people whose mental health conditions significantly affect their functioning and put them at risk of psychiatric hospitalization.
The CMHCs are likely to refer you to another provider if you have milder mental health issues or have an “accessible, affordable private health plan.”
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What Is Serious Mental Illness?
You don’t have to have a serious mental illness (SMI) to get basic outpatient mental health services from most publicly-funded outpatient programs in Delaware, but some services and programs are exclusively for people who have SMI.
For example, you’re usually only eligible for case management services if you have a serious and persistent mental illness. You usually need SMI to get care at one of Delaware’s state-run CMHCs. In addition, when demand is high or staffing is low, people with SMI are given priority admission at some private programs.
So, what is SMI? Serious mental illness is usually defined as a condition that causes you severe distress, limits your ability to function, makes it hard for you to live independently without support, or puts you at risk of hospitalization. Conditions that can qualify as SMI include schizophrenia, bipolar disorder, and major depression.
The state of Delaware also contracts with private programs to be part of the public mental health provider network.
Eligibility requirements for these programs vary. Which services you can get also depends on where you’re looking. Some programs focus on services for people with serious mental illness, while others serve clients with milder conditions.
Some programs in the public mental health system focus only on therapy and counseling, while others focus on specialty and intensive services. Some comprehensive programs offer both. So, you’ll need to look through the local programs that serve your area to find the right one for you.
You can find contact information for your local public mental health network in the directory section of this article.
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Check Out the State System If You Need Specialized Services
Publicly-funded mental health programs in Delaware are great places to find specialized and intensive mental health services like case management and day treatment that can be hard to find anywhere else. These specialty programs can give you extra help when you’re dealing with severe symptoms.
The primary way Delaware provides state funding assistance for mental health services is through Medicaid.
Most programs that participate in the Delaware public mental health system accept Medicaid as well as many other insurance plans. If you don’t have insurance, you can often get counseling for reduced fees at many state-funded agencies. Many offer income-based sliding scales.
Even if you don’t qualify for a discount, programs in the public mental health system may still be an affordable option. To find out how fees for state-funded programs compare to fees for other providers in your area, you can call the programs you’re interested in and ask about their payment options.
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Check If You're Eligible for Medicaid
Medicaid is a great way to access the public mental health system in Delaware. Not only do most programs in the public mental health system accept it, but you can also use it to get services from many other programs and private practitioners.
Delaware accepted federal Medicaid expansion in 2014, so you’re eligible for Medicaid if your income is 138 percent of the federal poverty level or less. You may also qualify based on a combination of your income, your medical history, and your mental health condition.
If you’re not sure whether you’re eligible, it’s worth looking into. You can apply for Medicaid in person, by phone, or online. To learn more, you can go to a Division of Social Services office or fill out an online application on the Delaware ASSIST page or Healthcare.gov.
You can call the Delaware mental health department or a state or local mental health hotline to learn more about how to get help accessing mental health services where you live.
You can call a local mental health program directly to learn more about what services they offer, whether you’re eligible, and whether there’s a waitlist. You can find the numbers for state-funded programs in your area in the directory below.
We encourage you to call even if you’re not sure whether you’re eligible or whether you’ve found the right program. Even if you don’t meet the program’s requirements or they don’t offer the service you want, they can probably still help you.
Community mental health workers are knowledgeable about local resources and will often give you free information or even referrals to other affordable providers nearby, including local non-profits that provide free or low-cost counseling.
Where Do You Call to Get Started?
The easiest way to learn more about state mental healthcare in Delaware is to call the program you’re interested in directly. You can find the contact information for programs in your area in the directory in the next section.
There are also many numbers you can call for help no matter where you are in Delaware. You can find the numbers for statewide helplines and hotlines in the information box directly below.
PRO TIP
Important Numbers in Delaware
The statewide Delaware mental health crisis hotline is 988.
The regional crisis line for Northern Delaware is (800) 652-2929.
The regional crisis line for Southern Delaware is (800) 345-6785.
The Crisis Text Line for the state of Delaware is 741741.
For help and referrals for mental health and many other needs, you can call 211.
The National Alliance on Mental Illness (NAMI) Helpline is 1-800-950-NAMI (6264).
You can reach the non-emergency NAMI Delaware Help Line at (888) 427-2643 or (302) 427-0787.
For help navigating the Delaware mental health system, you can call the Mental Health Association in Delaware Helpline from 8AM to 4PM on weekdays at (302) 654-6833.
You can contact The Delaware Division of Substance Abuse and Mental Health by calling (302) 255-9399.
Public mental health services in Delaware are managed on the state level by the Division of Substance Abuse and Mental Health (DSAMH) in the Delaware Department of Health and Social Services (DHSS). For general information about the Delaware mental health system, you can contact DSAMH at at (302) 255-9399.
However, you’ll probably get the best results by calling the program you’re interested in directly. You can find contact information for local programs (and local DSAMH offices) in the directory below.
Delaware Mental Health Directory
Public outpatient mental health services in Delaware are provided by private agencies that contract with the Division of Substance Abuse and Mental Health (DSAMH).
You can contact DSAMH’s central office at (302) 255-9399. You can also call a local DSAMH crisis line or state-run CMHC for information about state-funded mental health care in your area.
You can find the contact numbers for local DSAMH programs and hotlines in the directory below, as well as contact information for independent programs that participate in the Delaware public mental health system.
Delaware Clinics and Crisis Lines
New Castle County Clinics and Crisis Lines
- Department of Substance Abuse and Mental Health Services and Programs:
- DSAMH Crisis Hotline (Northern Delaware): (800) 652-2929
- DSAMH Mobile Crisis Intervention Services (New Castle County): (302) 577-2484 or (800) 652-2929
- DSAMH Recovery Response Center (Newark): (302) 318-6070
- DSAMH Wilmington Community Mental Health Clinic (Wilmington): (302) 778-6900
- DSAMH Bridge Clinic (New Castle): (302) 255-1650
- Affiliated and Contracted Mental Health Programs:
- A Center for Mental Wellness (Newark): (302) 266-6200
- Amanecer Counseling Center (Wilmington): (302) 576-4136
- Aquila of Delaware:
- Wilmington Location: (302) 999-1106
- The Refuge (Bear): (302) 834-8131 x101
- Aviva Mental Health Services (Wilmington): (302) 543-5089
- Brandywine Counseling and Community Services:
- Wilmington Treatment Center: (302) 656-2348
- Newark Treatment Center: (302) 454-3020
- Catholic Charities Behavioral Health Services (Wilmington): (302) 655-9624
- Christiana Care Outpatient Behavioral Health:
- Adult Outpatient Psychiatry and Therapy (Wilmington): (302) 320-2100
- Center for Women’s Emotional Wellness (Newark): (302) 733-6662
- Adult Psychiatry and Gender Wellness Program (Newark): (302) 320-2100
- Coras Wellness and Behavioral Health:
- Main Number: (833) 886-2277
- Claymont Treatment Center: (833) 886-2277
- Newark Treatment Center: (302) 454-7520
- Delaware Psychological Services (Newark): (302) 703-6332
- Diamond State Counseling (Wilmington): (302) 683-1055
- Holcomb Behavioral Health Systems (Newark): (302) 731-1504
- Hope Health Systems (Middletown): (302) 376-9619
- Horizon House (Wilmington): (302) 655-7108
- Integrated Health and Wellness Services (Wilmington): (302) 428-9979
- Jewish Family Services of Delaware (Wilmington): (302) 478-9411
- Life Health Center (Wilmington): (302) 407-5316
- Mid-Atlantic Behavioral Health:
- Commons Boulevard Location (New Castle): (302) 224-1400
- Mapleton Avenue Location (Middletown): (302) 224-1400
- Limestone Road Location (Wilmington): (302) 224-1400
- Silverside Road Location (Wilmington): (302) 224-1400
- Naamans Road Location (Claymont): (302) 224-1400
- Chapel Street Location (Newark): (302) 224-1400
- Biddle Avenue Location (Newark): (302) 224-1400
- Mind and Body Consortium:
- Wilmington Office: (302) 674-2380
- Middletown Office: (302) 674-2380
- Recovery Innovations International:
- Restart Outpatient Program (Newark): (302) 300-3100
- Recovery Response Crisis Center (Newark): (302) 318-6070
- Rockford Center Day Treatment Program (Wilmington): (302) 996-5480
- Sodat Delaware (Wilmington): (302) 397-8077
- Westside Family Healthcare Inc.:
- Main Number and Administration: (302) 656-8292
- New Castle County Appointment Line: (302) 224-6800
- Bear/New Castle Health Center (Bear): (302) 836-2864
- Newark Health Center (Newark): (302) 455-0900
- Northeast Health Center (Wilmington): (302) 575-1414
- Wilmington Health Center (Wilmington): (302) 655-5822
Kent County Clinics and Crisis Lines
- Department of Substance Abuse and Mental Health Services and Programs:
- DSAMH Crisis Hotline (Northern Kent County): (800) 652-2929
- DSAMH Crisis Hotline (Southern Kent County): (800) 345-6785
- DSAMH Mobile Crisis Intervention Services (Northern Kent County): (302) 577-2484 or (800) 652-2929
- DSAMH Mobile Crisis Intervention Services (Southern Kent County): (302) 424-5550 or (800) 345-6785
- DSAMH Recovery Response Center (Newark): (302) 318-6070
- DSAMH Recovery Response Center (Ellendale): (302) 424-5660
- DSAMH Kent Community Mental Health Clinic (Dover): (302) 857-5060
- DSAMH Bridge Clinic (Dover): (302) 857-5060
- Affiliated and Contracted Mental Health Programs:
- A Center for Mental Wellness (Dover): (302) 674-1397
- Aquila of Delaware (Dover): (302) 664-7664
- Bayhealth Psychiatry and Mental Health Services (Dover): (302) 608-5299
- Brandywine Counseling and Community Services:
- Dover Treatment Center: (302) 760-5320
- Milford Treatment Center: (302) 856-4700
- Catholic Charities Behavioral Health Services (Dover): (302) 674-1600
- Coras Wellness and Behavioral Health:
- Main Number: (833) 886-2277
- Dover Treatment Center: (302) 672-9360
- Harrington Treatment Center: (302) 786-7800
- Smyrna Treatment Center: (302) 659-5060 x4354
- Dover Behavioral Health Partial Hospitalization Program (Dover): (302) 741-0140
- Holcomb Behavioral Health Systems (Seaford): (302) 629-7900
- La Red Health Center (Milford): (302) 855-1233
- Mind and Body Consortium:
- Dover Office: (302) 674-2380
- Milford Office: (302) 674-2380
- NorthNode Group and Individual Counseling (Dover): (302) 257-3135
- Resources for Human Development Intensive Case Management (Seaford): (302) 536-7090
- Westside Family Healthcare Inc.:
- Main Number and Administration: (302) 656-8292
- Kent/Sussex County Appointment Line: (302) 678-4622
- Dover Health Center (Dover): (302) 678-4622
Sussex County Clinics and Crisis Lines
- Department of Substance Abuse and Mental Health Services and Programs:
- DSAMH Crisis Hotline (Southern Delaware): (800) 345-6785
- DSAMH Mobile Crisis Intervention Services (Sussex County): (302) 424-5550 or (800) 345-6785
- DSAMH Recovery Response Center (Ellendale): (302) 424-5660
- DSAMH Sussex Community Mental Health Center (Georgetown): (302) 856-5490
- DSAMH Bridge Clinic (Georgetown): (302) 515-3310
- Affiliated and Contracted Mental Health Programs:
- Aquila of Delaware (Georgetown): (302) 856-9746
- Alternative Counseling and Wellness Center (Lewes): (410) 828-0101
- Beebe Behavioral Health (Lewes): (302) 645-1099
- Brandywine Counseling and Community Services: (Georgetown): (302) 217-5168
- Catholic Charities Behavioral Health Services (Georgetown): (302) 856-9578
- Coras Wellness and Behavioral Health:
- Main Number: (833) 886-2277
- Millsboro Treatment Center: (302) 947-1920
- Seaford Treatment Center: (302) 536-1952
- Delaware Psychological Services (Lewes): (302) 703-6332
- Fellowship Health Resources (Georgetown): (302) 854-0626
- Jewish Family Services of Delaware (Lewes): (302) 827-6040
- La Red Health Center:
- Georgetown Location: (302) 855-1233
- Seaford Location: (302) 855-1233
- Milford Location: (302) 855-1233
- Mid-Atlantic Behavioral Health:
- Country Living Road Location (Millsboro): (302) 224-1400
- Plantation Road Location (Rehoboth Beach): (302) 224-1400
- Recovery Innovations International:
- Restart Outpatient Program (Ellendale): (302) 424-5680
- Recovery Response Crisis Center (Ellendale): (302) 424-5660
- Resources for Human Development Intensive Case Management (Seaford): (302) 536-7090
- SUN Behavioral Adult Outpatient Programs (Georgetown): (302) 604-5600
- Westside Family Healthcare Inc.:
- Main Number and Administration: (302) 656-8292
- Kent/Sussex County Appointment Line: (302) 678-4622
- Dover Health Center (Dover): (302) 678-4622
If you need information after hours or aren’t sure whether you’re experiencing a mental health crisis, it’s okay to call a crisis line for help. The staff who answer are trained to quickly figure out what you need and can tell you what steps you need to take to connect with the right services.
Also Consider: Federally Qualified Health Centers
Federally qualified health centers (FQHCs) are another great way to get affordable publicly-funded mental health services in Delaware.
These federally-funded programs provide cutting-edge care in places where good primary healthcare was once hard to find. Most provide integrated care so you can get primary medical and mental health services at the same location. Each FQHC accepts Medicaid and Medicare and offers low sliding-scale fees if you don’t have insurance.
You can search for FQHCs near you by using the online search tool on the U.S. Health Resources and Services Administration website.
Troubleshooting Guide
The state mental health system is complicated and can be confusing to navigate. If you’re having any issues, we’re here to help. Here are some of our solutions to common problems you might experience.
Problems and Solutions
1. You can’t get through to someone on the phone.
Except in extremely rare circumstances, someone should answer a crisis line any time you call. But if you’re not in crisis, the person you talked to gave you another number to call, and you’re having a hard time getting through, you can try going to a walk-in clinic instead.
Many programs in the Delaware public mental health system run walk-in centers where you can be seen during regular business hours on Monday through Friday. Some let you walk in and wait without an appointment. You can often be seen the same day. If the wait is long or they don’t have availability, you can schedule an appointment and come back.
We recommend checking local programs’ websites for walk-in locations and hours.
2. There’s a long waiting list.
State-funded services are often in high demand. Delaware is working to shorten waiting times and make sure you can get seen for essential services right away. However, if you’re not in crisis, you may still have to wait before you can be seen by a therapist or other mental health provider.
Sometimes, it’s worth it to wait if you’ve found a good therapist or service. You can read our article on what to do before your first therapy session for tips on how to maintain your mental health while you wait.
If your symptoms are getting worse and you’re worried you can’t wait, you should call a crisis line. The caring people who answer can help you figure out if you need help right away and tell you where and how to get the level of care you need.
If you’re not in crisis but don’t want to wait, you can call a state or local mental health hotline, an intake worker, the main number, or your contact person at the agency to ask if there are other options. There may be another affordable local program they could tell you about that could meet your needs but has a shorter waiting list.
3. You’re not eligible for state-funded services.
If you’re not eligible for state-funded mental health services in Delaware, you’re not eligible for the service you want, or your local program doesn’t offer that service, the people who work there should still be able to help you.
Intake workers usually keep lists of affordable local mental health resources for people who aren’t eligible or would prefer to go somewhere else. Ask for information, a printed resource list, or even a direct referral to another provider.
4. The state system doesn’t offer the service you want.
State mental health programs sometimes have to change or limit the services they offer based on their current funding. If you’re admitted to a state-funded program or community agency but it doesn’t offer the service you need, you have two options.
One is to try an alternative service that they do offer. The other is to ask if they can recommend an affordable alternative provider who does offer that service.
If they do offer the service you want, but it’s limited, stand up for yourself if they try to get you to do something else. Don’t accept getting pushed into something you don’t want just because it’s easier for them or because they can get you in faster.
If you’re willing and able to wait, tell them you would prefer to wait for the service you want, whether that’s therapy, medication, or something else.
5. You don’t like your therapist.
You should never accept bad therapy—or bad mental healthcare of any kind—for any reason. This is just as true in the public system as it is anywhere else. If you have a bad therapist, ask for a new one. Tell your main contact person at the agency, an intake worker, or a manager that you want to try a different therapist.
If you’re not sure whether you have a bad therapist, you can read our articles on how to spot an unethical therapist and how to do a background check on a therapist. If you don’t like your therapist but wonder if it the problem might be fixable, you can read our articles, “What If I Don’t Like My Therapist?” and “How to Fix Problems with Your Therapist.”
If you don’t like the first therapist you’re assigned, ask someone at the agency if they have a webpage or list of therapists you can review. You can read their bios and see if you think one might be a better match. Not all agencies do this, but it doesn’t hurt to ask. You can read our article on how to choose a therapist for information on what to look for.
If you’ve run into a problem that we haven’t addressed, don’t give up. Call someone at the program (or a state or local mental health hotline) and tell them what’s going on.
You’re much more likely to get the help you need when you advocate for yourself and are persistent. Tell the person you talk to what you need or what problem you’re having.
If they don’t help the first time, call them back and tell them. If you keep calling and keep calm and focused, you should eventually get through to someone who can help you.
Deep Dive: How Does the System Work?
To understand Delaware’s mental health system, it helps to understand how it started and how it’s changed since then.
Public mental health services have been around for a surprisingly long time. But for over a hundred years in America, the only way to get them was in a psychiatric hospital.
In the 1960s, Americans started thinking differently about mental health care. Conditions in psychiatric hospitals were getting worse and new medications made it possible to provide mental health treatment on an outpatient basis.
In response, new laws were passed that required state and local governments to establish community mental health programs as alternatives to institutionalization for people with serious mental illness. The most important was the Community Mental Health Act, which President John F. Kennedy signed into law in 1963.
DEEP DIVE
For More Information
To learn more about what the public mental health system was like in the early days—and how psychiatric inpatient care has evolved since then—you can read our article “Do Insane Asylums Still Exist? The Surprising Past and Present.”
To learn more about what inpatient mental health treatment is like now, and the differences between how it works in general hospitals and specialized psychiatric facilities, you can read our article “How Inpatient Mental Health Treatment Works.”
Many state mental health programs trace their origins back to the 1960s when these important changes started to happen.
Delaware is no exception. It started establishing community-based clinics in the 1960s immediately after the federal Community Mental Health Act was passed. However, for the next several decades, Delaware continued to rely on its state psychiatric hospital for most of its public mental health care.
In response to reports of Delaware’s over-reliance on institutional care and poor conditions at the state hospital, the Department of Justice (DOJ) launched an investigation of the state’s system in 2007. The DOJ found Delaware in violation of the Americans with Disabilities Act (ADA) due to having inadequate community-based mental health services.
DEEP DIVE
What Is the Structure of the Delaware Mental Health System?
Public mental health services in Delaware are managed on the state level by the Division of Substance Abuse and Mental Health (DSAMH) in the Delaware Department of Health and Social Services (DHSS).
In addition to its central office in New Castle, DSAMH has other sites across the state, including Delaware’s three state-run community mental health centers. It also oversees the only state psychiatric hospital in Delaware, The Delaware Psychiatric Center.
In addition to directly providing some inpatient, crisis, and community-based services, DSAMH oversees and licenses independent programs that contract with the state to deliver state-funded mental health care.
In 2011, Delaware entered an Olmstead settlement agreement with the DOJ to update its mental health system. Delaware was one of many states to make such an agreement in the last decade, but it stands apart in its response.
According to the DOJ, which released Delaware from the settlement agreement in 2016, Delaware was “the first jurisdiction in the nation to successfully comply with the terms of an [Olmstead] settlement and be released from court oversight.” In fact, not only did Delaware resolve its ADA violations more quickly than many other states, it went above and beyond the DOJ’s requirements.
In the last decade, Delaware has developed a robust mental health crisis response system. It now has multiple assertive community treatment (ACT) teams and other crisis intervention services that offer alternatives to hospitalization. It launched the statewide 988 crisis line in July 2022 and increased mental health funding in 2023 to continue to update and expand crisis services like mobile crisis teams.
You can use these state-funded services to get the care you need. If you’re in crisis or need mental health care and aren’t sure what to do, you can start by calling 988 or a local crisis line—the people who answer know how the system works and will help you get where you need to go.
Conclusion
According to the Substance Abuse and Mental Health Services Administration, only 49 percent of people in Delaware who have mental health conditions get treatment for them. Many of them qualify for public mental health services but don’t know about them.
You can make a difference by reaching out and connecting with local mental health resources to get the care you need. If you’re not sure whether you qualify for Delaware state mental health services, call a local program or a state or local mental health hotline. You may find out you can get mental health services at a state-funded program or that there’s another affordable option nearby.
The most important thing is to get started—the help you need may be only a call or click away.
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