Your (Unofficial) Guide to State-Sponsored Therapy in Louisiana
There’s a way to get affordable mental health care that you might not know about. That’s Louisiana’s mental health system.
If you qualify, you can get mental health care at a state-funded mental health clinic for a small co-pay or a low sliding-scale fee. But even if you don’t qualify for services at a regional program, Louisiana’s system can still give you information, referrals to local providers, and other essential help for free.
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If you’re in a hurry and want to get the most important information about what’s available in the Louisiana mental health system and who it’s for, you can read our quick start guide below.
Quick Start Guide
Quick facts about Louisiana’s mental health system:
- Louisiana has expanded its crisis response system in the last few years by launching the statewide 988 crisis line, adding mobile crisis teams, and opening regional crisis centers that provide stabilization services for people who are experiencing a mental health crisis.
- Public outpatient mental health services in Louisiana are provided by programs called Local Governing Entities (LGEs).
- All LGEs in Louisiana accept Medicaid and other insurance plans, and most offer low sliding-scale fees to people without insurance coverage.
What services are available?
- Louisiana’s public mental health system offers specialty and intensive mental health services that can be hard to find anywhere else, like case management, day treatment, and community-based care.
- Outpatient mental health services including psychiatric evaluation, medication, and therapy are also available at most public mental health clinics in Louisiana.
Who’s eligible?
- Some services, such as state and local crisis and information lines, are available to any Louisiana resident without exception.
- Most outpatient services have income requirements and generally accept people who make 150 percent of the federal poverty level or less.
- Some services are only available to people who have severe conditions like major depression or schizophrenia. However, more people have one of these conditions than realize it! In fact, 1 in 10 Americans experience major depression each year.
Where can you get started?
- You can reach local mental health crisis and information services from anywhere in Louisiana by dialing 988.
- You can find contact information for your local LGE (as well as your local crisis line) by scrolling to your region in the directory below.
To learn more about public mental health services in Louisiana, keep reading. We’ve done the research to uncover essential facts about who’s eligible, what services you can get, when to go, where to call, and how it works so you can decide if Louisiana’s mental health system might be right for you.
Who Is Eligible?
You should consider looking into the Louisiana mental health system if you (or a loved one) are having a mental health crisis, have a severe mental health condition, have Medicaid, or have a limited income.
Everyone in Louisiana can use the state-funded mental health emergency response system. If you or someone you love is in crisis, you can call a state or local crisis line to get the help you need, quickly.
PRO TIP
Use the State System When You're in Crisis
Public mental health services are usually the best option if you’re having a mental health crisis and need help right away.
State mental health programs are required to provide mental health crisis response services and are one of the fastest ways to get care when you’re having a mental health emergency.
The people who answer state and local crisis lines can provide caring attention and support as they help you determine the best response to a crisis, whether it’s inpatient treatment or an appointment with a counselor.
Even if you’re not in crisis, you can call your local mental health hotline for information about affordable mental health services in your area. When you call, you can find out whether you might qualify for state-funded mental health services, schedule an assessment or intake appointment, or get free information about other affordable local providers.
Other parts of the system have stricter requirements. To qualify for public outpatient services in the Louisiana mental health system, you need to have a diagnosable mental health condition and meet income-based eligibility criteria. In general, you qualify for services at a Louisiana LGE if you have a limited income and have Medicaid, are Medicaid-eligible, or are uninsured.
Specific financial eligibility criteria vary by region. If you’re not sure whether you’re eligible, reach out and call your region’s LGE. They should be able to tell you over the phone whether they think you might qualify and whether they think you should come in for an in-person assessment.
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Check If You're Eligible for Medicaid
Medicaid is a great way to access the public mental health system in Louisiana. Not only do all LGEs accept it, but you can also use it to get services at other providers.
Louisiana accepted federal Medicaid expansion in 2016, so you’re eligible for Medicaid in Louisiana if your income is 138 percent of the federal poverty level or less. You may also qualify based on a combination of your income, your medical history, and your mental health condition.
If you’re not sure whether you’re eligible, it’s worth looking into. You can apply for Medicaid in person, by phone, or online. To learn more, you can go to your regional Medicaid office or fill out an online application on the Louisiana Department of Health’s application page.
In general, Louisiana LGEs don’t have restrictive clinical eligibility criteria. This means you don’t have to have a serious mental illness (SMI) to get treatment at a LGE. You simply need to have a mental health condition that is affecting your life in any way, such as depression, anxiety, or a trauma-related disorder.
However, eligibility criteria vary by region, so it’s a good idea to contact your local LGE to ask about the clinical requirements for public mental health services where you live.
If you do have SMI, you should definitely reach out to your local LGE. You may qualify to get specialty services from them. Public mental health clinics in Louisiana specialize in intensive and community-based mental health services that are designed to address the specific needs of people with SMI.
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Check Out the State System If You Need Specialized Services
Public mental health clinics in Louisiana are great places to find specialized and intensive mental health services like case management and day treatment that can be hard to find anywhere else. These specialty programs can give you extra help when you’re dealing with severe symptoms.
You can also usually find affordable therapy and other basic outpatient mental health services like medication management at Louisiana LGEs.
Availability of counseling and other clinical services depends on each LGE’s funding and staff at any given time. Sometimes, when funding or staffing is low, public mental health programs have to cut or limit particular services. At other times, they may have a long waitlist.
If you’re eligible for services at an LGE, you can usually get the care you need for a very low co-pay or sliding-scale fee. Most LGEs accept Medicare, Medicaid, and a range of private insurance plans. They also offer reduced and sliding-scale fees if you don’t have insurance.
To find out how fees at your local LGE compare to fees for private providers, you can call your local clinic and ask what they charge. You can find the number for your local LGE in the directory below. We encourage you to call even if you think you might not be eligible.
The people who work at LGEs are knowledgeable about local resources and will often give you free information or even referrals to other affordable providers nearby, including non-profits that provide free or low-cost counseling.
Where Do You Call to Get Started?
The best way to find out about public mental health services in Louisiana is to call your local clinic directly. You can find contact information for all Louisiana LGEs in the directory in the next section.
You can also find the numbers for statewide helplines and hotlines in the information box directly below, including crisis lines, warm lines, and information lines.
PRO TIP
Important Numbers in Louisiana
The statewide Louisiana mental health crisis hotline is 988.
The Crisis Text Line for the state of Louisiana is 741741.
For help and referrals for mental health and many other needs, you can also call 211.
You can connect with the Louisiana Spirit Crisis Counseling Program by calling (866) 310-7977.
You can reach the National Alliance on Mental Illness (NAMI) Helpline by calling 1-800-950-NAMI (6264).
You can reach the non-emergency NAMI Louisiana Helpline by calling (225) 291-6262 or (866) 851-6264.
You can speak with a peer every day of the week from 5PM to 10PM by calling the Louisiana Behavioral Health Warmline at (800) 730-8375.
You can contact the Louisiana Office of Behavioral Health by calling (225) 342-2540.
Public mental health services in Louisiana are managed on the state level by the Office of Behavioral Health within the Louisiana Department of Health. For general information about Louisiana’s system, you can contact OBH by calling (225) 342-2540.
However, you’ll probably get the best results by calling your local LGE directly. You can find the numbers for local programs (and local crisis lines) in the directory below.
Louisiana LGE Directory
Public outpatient mental health services in Louisiana are provided by programs called Local Governing Entities (LGEs). There are are 64 parishes in Louisiana and 10 LGEs that serve those parishes. Each LGE is part of the state mental health system and must follow statewide guidelines, but eligibility criteria and which services are available can vary from program to program.
The Louisiana crisis response system gives you three ways to get help when you’re having a mental health crisis: the statewide 988 mental health crisis hotline, local mobile crisis teams, and regional crisis centers. You can call 988 or a local crisis line if you need help.
You can find contact information for all Louisiana LGEs, mobile crisis teams, and crisis centers in the directory below.
Louisiana Clinics and Crisis Lines
- Acadiana Area Human Services District
- Serving Acadia, Evangeline, Iberia, Lafayette, St. Landry, St. Martin, and Vermilion Parishes
- Main Number: (337) 262-4190
- Ness Center Crisis Line: (985) 334-4060 or 988
- Adult Mental Health Outpatient Service Locations:
- Crowley Behavioral Health Clinic (Crowley): (337) 788-7511
- New Iberia Behavioral Health Clinic (New Iberia): (337) 373-0002
- Opelousas Behavioral Health Clinic (Opelousas): (337) 948-0226
- Tyler Behavioral Health Clinic (Lafayette): (337) 262-4100
- Ville Platte Behavioral Health Clinic (Ville Platte): (337) 363-5525
- Capital Area Human Services District
- Serving Ascension, East Baton Rouge, East Feliciana, Iberville, Pointe Coupee, West Baton Rouge, and West Feliciana Parishes
- Main Number and Administration: (225) 922-2700
- Clinic Access Line: (225) 925-1906 or (800) 768-8824
- VIA LINK’s Baton Rouge Crisis Line: (844) 452-2133
- Bridge Center for Hope Crisis Center: (225) 256-6604
- Adult Mental Health Outpatient Service Locations:
- Ascension Behavioral Health (Gonzales): (225) 621-5770
- Donaldsonville Mental Health (Donaldsonville): (225) 621-5770
- Center for Adult Behavioral Health (Baton Rouge): (225) 925-1906
- Margaret Dumas Center (North Baton Rouge): (225) 359-9315
- Iberville Behavioral Health (Plaquemine): (225) 907-2218
- Point Coupee Behavioral Health (New Roads): (225) 907-2218
- West Baton Rouge Behavioral Health (Port Allen): (225) 907-2218
- West Feliciana Behavioral Health (St. Francisville): (225) 907-2218
- Virtual Clinic Teletherapy Services (Regionwide): (225) 663-6221
- Central Louisiana Human Services District
- Serving Avoyelles, Catahoula, Concordia, Grant, LaSalle, Rapides, Vernon, and Winn Parishes
- Main Number: (318) 487-5191
- After-Hours/Crisis Line: (800) 654-1373
- Adult Mental Health Outpatient Locations:
- Caring Choices Alexandria: (318) 484-6850
- Caring Choices Leesville: (337) 238-6431
- Caring Choices Marksville: (318) 253-9638
- Caring Choices Jonesville: (318) 339-8553
- Florida Parishes Human Services Authority
- Serving Livingston, St. Helena, St. Tammany, Tangipahoa, and Washington Parishes
- Main Number: (985) 543-4333
- Ness Center Crisis Line: (985) 334-4060 or 988
- Adult Mental Health Outpatient Locations:
- Rosenblum Behavioral Health Clinic (Hammond): (985) 543-4730
- Mandeville Behavioral Health Clinic (Mandeville): (985) 624-4450
- Slidell Behavioral Health Clinic (Slidell): (985) 646-6406
- Bogalusa Behavioral Health Clinic (Bogalusa): (985) 732-6610
- Denham Springs Behavioral Health Clinic (Denham Springs): (225) 665-0473
- Imperial Calcasieu Human Services Authority
- Serving Allen, Beauregard, Calcasieu, Cameron, and Jefferson Davis Parishes
- Main Number: (337) 475-3100
- Toll-Free Access Line: (866) 698-5304
- 24-Hour Crisis Line: (800) 272-8367
- Adult Mental Health Outpatient Locations:
- Lake Charles Clinic (Lake Charles): (337) 475-8022
- Allen Clinic (Oakdale): (337) 639-3001
- Beauregard Clinic (DeRidder): (337) 462-1649
- Jefferson Davis Clinic (Jennings): (337) 246-7325
- Sulphur Clinic (Sulphur): (337) 625-6750
- Jefferson Parish Human Services Authority
- Serving Jefferson Parish
- Main Number: (504) 838-5257
- Behavioral Health Services: (504) 846-6901
- Behavioral Health Mobile Crisis Line: (504) 832-5123
- Adult Mental Health Outpatient Locations:
- East Jefferson Health Center (Metairie): (504) 838-5257
- West Jefferson Health Center (Marrero): (504) 349-8833
- Metropolitan Human Services District
- Serving Orleans, Plaquemines, and St. Bernard Parishes
- Main Number and Appointment Line: (504) 568-3130
- VIA LINK’s Southeast LA Referral Helpline: (504) 269-2673
- Resources for Human Development 24-Hour Crisis Line: (504) 826-2675
- Adult Mental Health Outpatient Locations(Use the main number for all locations):
- Algiers Behavioral Health Center (New Orleans)
- Central City Behavioral Health Clinic and Access Center (New Orleans)
- Chartres-Pontchartrain Behavioral Health Center (New Orleans)
- New Orleans East Behavioral Health Center (New Orleans)
- Saint Bernard Behavioral Health Center (Arabi)
- Plaquemines Community C.A.R.E. Center (Belle Chasse)
- Northeast Delta Human Services Authority
- Serving Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, and West Carroll Parishes
- Main Number: (318) 362-3270
- Mental Health Crisis Hotline: (800) 256-2522
- Adult Mental Health Outpatient Locations:
- Monroe Behavioral Health Clinic: (318) 362-3339
- Ruston Behavioral Health Clinic: (318) 251-4125
- Tallulah Behavioral Health Clinic: (318) 574-1713
- Bastrop Behavioral Health Clinic: (318) 283-0868
- Winnsboro Behavioral Health Clinic: (318) 435-2146
- Columbia Behavioral Health Clinic: (318) 649-2333
- Northwest Louisiana Human Services District
- Serving Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster Parishes
- Main Number: (318) 676-5111
- Behavioral Health Crisis Line: (866) 416-5370
- Adult Mental Health Outpatient Locations:
- Shreveport Behavioral Health Clinic: (318) 676-5111
- Natchitoches Behavioral Health Clinic: (318) 357-3122
- Minden Behavioral Health Clinic: (318) 371-3001
- Many Behavioral Health Clinic: (318) 256-4206
- South Central Louisiana Human Services Authority
- Serving Assumption, Lafourche, St. Charles, St. James, St. John the Baptist, St. Mary, and Terrebonne Parishes
- Main Number: (985) 858-2931
- CALL (Crisis Assist Link Line): (877) 500-9997
- START Corp. Mobile Crisis Line: (985) 333-1633
- Adult Mental Health Outpatient Locations:
- River Parishes Assessment Center (Laplace): (985) 651-7064
- River Parishes Behavioral Health Center (Laplace): (985) 652-8444
- Lafourche Behavioral Health Center (Raceland): (985) 537-6823
- St. Mary Behavioral Health Center (Morgan City): (985) 380-2460
- Terrebonne Behavioral Health Center (Houma): (985) 857-3615
If you need information after hours or aren’t sure whether you’re experiencing a mental health crisis, it’s okay to call a crisis line for help. The staff who answer are trained to quickly figure out what you need and can tell you what steps you need to take to connect with the right services. And if you’re not sure which crisis line to call, you can always call 988. It connects you with local crisis services no matter where you are in the state.
Also Consider: Federally Qualified Health Centers
Federally qualified health centers (FQHCs) are another great way to get affordable publicly-funded mental health services in Louisiana.
These federally-funded programs provide cutting-edge care in places where good primary healthcare was once hard to find. Most provide integrated care so you can get primary medical and mental health services at the same location.
Each FQHC accepts Medicaid and Medicare and offers low sliding-scale fees if you don’t have insurance. Their eligibility requirements are generally less strict than the requirements for the state-funded system.
You can search for FQHCs near you by using the online search tool on the U.S. Health Resources and Services Administration website.
Troubleshooting Guide
The state mental health system is complicated and can be confusing to navigate. If you’re having any issues, we’re here to help. Here are some of our solutions to common problems you might experience.
Problems and Solutions
1. You can’t get through to someone on the phone.
Except in extremely rare circumstances, someone should answer a crisis line any time you call. But if you’re not in crisis, the person you talked to gave you another number to call, and you’re having a hard time getting through, you can try going to a walk-in clinic instead.
Many LGEs in Louisiana run walk-in centers where you can be seen during regular business hours on Monday through Friday. Some let you walk in and wait without an appointment. You can often be seen the same day. If the wait is long or they don’t have availability, you can schedule an appointment and come back.
We recommend checking your LGE’s website for walk-in clinic locations and hours.
2. There’s a long waiting list.
State-funded services are often in high demand. Louisiana is working to shorten waiting times and make sure you can get seen for essential services right away. However, if you’re not in crisis, you may still have to wait before you can be seen by a therapist or other mental health provider.
Sometimes, it’s worth it to wait if you’ve found a good therapist or service. You can read our article on what to do before your first therapy session for tips on how to maintain your mental health while you wait.
If your symptoms are getting worse and you’re worried you can’t wait, you should call a crisis line. The caring people who answer can help you figure out if you need help right away and tell you where and how to get the level of care you need.
If you’re not in crisis but don’t want to wait, you can call an information line, an intake worker, the main number, or your contact person at the agency to ask if there are other options. There may be another affordable local program they could tell you about that could meet your needs but has a shorter waiting list.
3. You’re not eligible for state-funded services.
If you’re not eligible for services at your local LGE, you’re not eligible for the service you want, or your LGE doesn’t offer that service, the people who work there should still be able to help you.
Intake workers usually keep lists of affordable local mental health resources for people who aren’t eligible or would prefer to go somewhere else. Ask for information, a printed resource list, or even a direct referral to another provider.
4. The state system doesn’t offer the service you want.
State mental health programs sometimes have to change or limit the services they offer based on their current funding. If you’re admitted to a Louisiana LGE but it doesn’t offer the service you need, you have two options.
One is to try an alternative service that they do offer. The other is to ask if they can recommend an affordable alternative provider who does offer that service.
If they do offer the service you want, but it’s limited, stand up for yourself if they try to get you to do something else. Don’t accept getting pushed into something you don’t want just because it’s easier for them or because they can get you in faster.
If you’re willing and able to wait, tell them you would prefer to wait for the service you want, whether that’s therapy, medication, or something else.
5. You don’t like your therapist.
You should never accept bad therapy—or bad mental healthcare of any kind—for any reason. This is just as true in the public system as it is anywhere else. If you have a bad therapist, ask for a new one. Tell your main contact person at the agency, an intake worker, or a manager that you want to try a different therapist.
If you’re not sure whether you have a bad therapist, you can read our articles on how to spot an unethical therapist and how to do a background check on a therapist. If you don’t like your therapist but wonder if it the problem might be fixable, you can read our articles, “What If I Don’t Like My Therapist?” and “How to Fix Problems with Your Therapist.”
If you don’t like the first therapist you’re assigned, ask someone at the agency if they have a webpage or list of therapists you can review. You can read their bios and see if you think one might be a better match. Not all agencies do this, but it doesn’t hurt to ask. You can read our article on how to choose a therapist for information on what to look for.
If you’ve run into a problem that we haven’t addressed, don’t give up. Call someone at the program (or a state or local mental health hotline) and tell them what’s going on.
You’re much more likely to get the help you need when you advocate for yourself and are persistent. Tell the person you talk to what you need or what problem you’re having.
If they don’t help the first time, call them back and tell them. If you keep calling and keep calm and focused, you should eventually get through to someone who can help you.
Deep Dive: How Does the System Work?
To understand Louisiana’s mental health system, it helps to understand how it started and how it’s changed since then.
Public mental health services have been around for a surprisingly long time. But for over a hundred years in America, the only way to get them was in a psychiatric hospital.
In the 1960s, Americans started thinking differently about mental health care. Conditions in psychiatric hospitals were getting worse and new medications made it possible to provide mental health treatment on an outpatient basis.
In response, new laws were passed that required state and local governments to establish community mental health programs as alternatives to institutionalization for people with serious mental illness. The most important was the Community Mental Health Act, which President John F. Kennedy signed into law in 1963.
DEEP DIVE
For More Information
To learn more about what the public mental health system was like in the early days—and how psychiatric inpatient care has evolved since then—you can read our article “Do Insane Asylums Still Exist? The Surprising Past and Present.”
To learn more about what inpatient mental health treatment is like now, and the differences between how it works in general hospitals and specialized psychiatric facilities, you can read our article “How Inpatient Mental Health Treatment Works.”
Many state mental health programs trace their origins back to the 1960s when these important changes started to happen.
Louisiana was ahead of the curve. It started opening community mental health clinics as early as the mid-1950s. The state opened more in the 1960s after the Community Mental Health Act was passed.
In the beginning, Louisiana’s public outpatient mental health clinics were operated directly by the state Office of Mental Health (now the Office of Behavioral Health). The state started transitioning from a centrally organized system to one operated by Local Governing Entities (LGEs) in the 1980s and 1990s.
DEEP DIVE
What Is the Structure of the Louisiana Mental Health System?
All of Louisiana’s public mental health services are now delivered through its ten regional Local Governing Entities (LGEs), also known as human service districts.
The LGEs are accountable to local and state government, but they operate independently of them. This means that funding, the types of services available, and eligibility requirements vary from region to region in Louisiana.
While LGEs contract with private providers for some services, behavioral health clinics are operated directly by the district. There are currently about 50 district-run behavioral health clinics in Louisiana.
Public mental health services are managed on the state level by the Office of Behavioral Health within the Louisiana Department of Health. This includes the two state psychiatric hospitals, Central Louisiana State Hospital and Eastern Louisiana Mental Health System.
Louisiana’s healthcare system was devastated by Hurricane Katrina in 2005, especially in the New Orleans area. In the aftermath of Katrina, many clinics and hospitals closed, including public and charity hospitals where many people received most or all of their medical and mental health care. Public mental health facilities also closed, leaving jails and prisons to fill in the gaps.
Fortunately, the state has been making progress on efforts to reverse these trends. Its mental health system, which was previously focused on services provided at hospitals, now has a new emphasis on clinic-based care. Louisiana has also updated and expanded its crisis response system by launching the statewide 988 crisis line, adding mobile crisis teams, and opening regional crisis centers that provide stabilization services for people who are experiencing a mental health crisis.
If you’re in crisis or need mental health services and aren’t sure where to start, you can call the new statewide 988 hotline or a local crisis line. They know how the system works and will help you get where you need to go.
Conclusion
According to the Substance Abuse and Mental Health Services Administration, only 40 percent of people in Louisiana who have mental health conditions get treatment for them. Many of them qualify for public mental health services but don’t know about them.
You can make a difference by reaching out and connecting with local mental health resources to get the care you need. If you’re not sure whether you qualify for Louisiana state mental health services, call your region’s LGE or crisis hotline. You may find out you can get mental health services through your local program or that there’s another affordable option nearby.
The most important thing is to get started—the help you need may be only a call or click away.
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