Free Telephone Counseling Hotlines in New Zealand

New Zealand Samaritans
New Zealand Samaritans provides confidential emotional support 24/7 to those experiencing loneliness, depression, despair, distress or suicidal feelings.

Samaritans Hutt Valley (inc)
(04) 586 1048
Crisis Hotline available Mon – Sun 12:00AM – 11:00PM.

Samaritans of Manawatu Inc.
(06) 358 2442
24/7 Crisis Hotline.

Rotorua Lifelink/Youthline
(07) 348 0567
Provides phone and face to face Counseling. Hotlines available from Mon – Sun 12:00AM – 11:00PM

Samaritans of Tauranga
(07) 578 1002
Phone and face to face counseling provided, our Hotlines are operating 24/7.

Samaritans of Wanganui
(06) 345 5090
Suicide Crisis hotline 24/7, you can also schedule face-to-face counseling in their counseling center.

Samaritans of Wellington
(04) 473 9739
Crisis and Suicide prevention hotline 24/7, face-to-face counseling also available at center.

Samaritans of Horowhenua
(06) 368 2122
Provides face-to-face, email, letter counseling and hotlines are available from Monday – Sunday 12:00AM – 11:00PM

Lifeline New Zealand
Sometimes it helps to know that someone is listening and that you don’t have to face your problems alone. If you are experiencing a personal crisis, our dedicated volunteers are here for you 24/7. Calls are free and confidential. Whenever you need to talk, we’re here to listen.

Lifeline Auckland
(09) 522 2999
Crisis Hotline available 24/7

Lifeline Marlborough
(03) 578 2333
24/7 Crisis Hotline.

Lifeline Wairarapa
(06) 379 8442
24/7 crisis and Suicide prevention Hotline

Lifeline National Office
(64) 03 353 1136
Lifeline National HQ in New Zealand

Lifeline Christchurch
(03) 366 6743
Suicide Crisis hotline 24/7, for residents in Christchurch

Lifeline Otago
(03) 474 9111
Crisis and Suicide prevention hotline 24/7.

Lifeline Otaga
(06) 368 2122
Provides face-to-face, email, letter counseling and hotlines are available from Monday – Sunday 12:00AM – 11:00PM

Lifeline Waikato
(06) 368 2122
24/7 Suicide Prevention Hotline

Lifeline Southland
(03) 214 4889
Suicide helpline 24/7

Lifeline Nelson
(03) 546 8899
24/7 helpline in Nelson NZ.

Lifeline Taranaki
(06) 758 6333
Suicide and Crisis Prevention 24/7 hotline in Plymouth, NZ

Lifeline HawkesBay
(06) 835 3300
24/7 Crisis and Suicide prevention helpline

Lifeline South Canterbury
(03) 684 4666
24 hour crisis line.

Lifeline Whangarei
(09) 437 5055
The 24-hour helpline provides support, information and listening without judgement service.

Alcohol Drug Helpline 
The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking we can assist with information, insight and support.

Care New Zealand National Office 
(04) 384 2058
National Office can help you with general enquiries about CareNZ.Other areas and hotlines shown below:

CareNZ Christchurch Community Services
0 (800) 365 870
Contact a CareNZ Community Service in your area.

CareNZ Manukau Community Services
0 (800) 682 468
Are you worried about your own or a loved one’s use of alcohol or other drugs? Contact a CareNZ Community Service in your area.

Care NZ Waikato Community Services
0 (800) 499 469
Satellite services available in Matamata, Putaruru and Tokoroa.

Care NZ Wellington, Hutt Valley and Kapiti Coast Community Services
0800 385 151
Lower Hutt(04) 589 9691
Kapiti Coast(04) 298 2805

Maori Line
0 (800) 787 798
for advice and referral to kaupapa Māori services

National Support Line
0800 787 797
Alcohol and Drug Abuse Crisis Hotline available 24/7

Pasifika Line
0 (800) 787 799
for advice and referral to services developed for Pacific people

The Turning Point New Zealand 
0 (800) 863 3869
Provides a safe, comfortable environment to help people begin their recovery from addiction. A clinical treatment facility that focuses on the detoxification and rehabilitation from addictive substances, tailored to the individual needs of each guest. To lead New Zealand in the rehabilitation of the disease of addiction and further offer ongoing support plans to live a happy, fulfilled life free from drugs & alcohol.

Youth Line
0 (800) 787 984
for advice and referral to services for young people

Abuse & Rape Crisis Support (ARCS) Manawatu 
(06) 356 5868
Providing services to children, women and men who have experienced sexual violence or abuse, and their whanau. Services include individual support, advocacy and information; counselling; group programmes for children and adults, community and professional education.

Auckland Sexual Abuse HELP Foundation 
(09) 623 1700
24 hour crisis service, therapy services for adults, youth and children and their families. HELP also offers education programmes and is part of a national network to end sexual violence, a national taskforce on sexual abuse and is part of Project Restore – a restorative justice programme.

Bay of Plenty Sexual Assault Support Services (BOPSASS) 
0 (800) 227 233
Provides a 24 hour helpline answered by an experienced nurse, medical assessment and treatment, and counselling services.

Bay of Plenty Sexual Abuse Centre (Rotorua) 
(007) 348 1555
Community resource providing free support, counseling, information and advice about anything to do with sexual abuse. Professionally trained counsellors work with men and women, children, parents, partners and anyone affected by sexual abuse or going through abuse related court cases.

Better Blokes (MSSAT Auckland Incorporated)
(09) 889 2553
Better Blokes is a charity that supports men and children who have experienced childhood sexual trauma. We have provided support in Auckland since 2007. Our service is confidential , independent and is free of charge.We offer individual (One2One) support, peer support groups (PSG) and weekend workshops.

Counselling Services Centre Charitable Trust 
(09) 277 9324
24/7 Hotline. Specialist sexual violence crisis and counselling services for people living in the Counties Manukau/South Auckland district – the Bombay Hills to Otahuhu, including Manukau East and Maraetai. Also provides services for those whose lives are affected by domestic and family violence, homicide, relationship difficulties, grief, addiction, depression or anxiety.

Doctors for Sexual Abuse Care (DSAC) 
(09) 376 1422
National organization of doctors and nurses, formed in 1988 to develop and maintain standards of best practice in the delivery of medical and forensic services in the area of sexual assault/abuse. DSAC provides education and training, and information about clinical service provision around the country.

Family Action (formerly Waitakere ATCS 
(09) 836 1987
Range of services for those who have experienced abuse trauma and family violence, including counselling, outreach/support/advocacy and refuge

Family Violence its Not OK 
0 (800) 456 450
The 0800 Family Violence Information Line can provide information and put you in touch with services in your own region. The phoneline operates every day of the year and is open from 9am–11pm daily.

Hawera Rape Crisis Family Counselling Services
(06) 278 6399
Providing counselling, advocacy, education, supervised access, a 24-hour crisis phone line and a 24-hour crisis call out service.

Hawkes Bay Rape Crisis/Te Toka Tu Moana
(021) 227 6622
Providing rape crisis services at Heretaunga Women’s Centre, Hastings, Mondays 10-4 p.m.Specialist counsellor and whanau/community support person is available to travel within the Wairoa to Waipukurau region for specialist counselling, support, advocacy, family/whanau support and counselling plus grief, suicide ideation, historical abuse & education workshops.

Hutt Rape Counselling Network
0(800) 226 694
24 hour service – rape and sexual abuse crisis support, forensic medical examinations, advocacy and counselling. Providing a free service to all women, men and children who have been sexually abused or raped current or historic.

Male Survivors of Sexual Abuse Trust (MSSAT) 
(03) 377 6747
Free service for male survivors of sexual violence offering one on one support, peer support group meetings, access to resource library, referrals to ACC approved counsellors.

Mid North Family Support
0 (800) 883 300
Free confidential counselling, advocacy, youth services, education, information and resources. Free community courses. Abuse prevention, parenting.

Rape Crisis Dunedin 
0 (800) 883 300
We offer free counselling to survivors of sexual abuse, support to friends and whanau of survivors, 24/7 phone support for survivors and their friends and whanau, and provide education to community organizations.

Sexual Abuse Support and Healing (SASH-Nelson) 
(03) 548 2407
Offers a dedicated team of crisis response workers, social workers, and counsellors who provide intensive support and counselling to women and families following a sexual assault.

Sexual Assault Support Services Cantebury (SASSC) 
(03) 377 5402
Supports any victim of a recent or historic sexual assault, and their family/whanau. SASSC provides 24/7 support, including phone support, support during a medical or forensic exam, support when making a police statement or during the Court Process. They also provide access to counselling (both ACC and non ACC), support and advocacy services and community education and resources.

Shine 
0 (508)744 633
Shine wants to make sure that anyone being physically or emotionally abused by a partner or family member in New Zealand has someone to talk to and can get information and professional advice – anyone who is worried about their own situation or who is worried about a friend, family member, child or anyone they know who might be living with domestic abuse. If you are experiencing violence, we are here to support and help you whether you are a man or a woman, straight, transgender, young or old, no matter your ethnicity, culture or personal situation. You can call our Helpline for free from any phone in New Zealand, between 9am and 11pm, 7 days a week.

Support of Sexually Abused (SOS) Kaipara
0 (800) 883 300
Emergency accommodation, counselling services, housing needs, support groups, sexual abuse support, stopping violence services.

Te Awamutu Healing and Rape Crisis Centre – Mahuika House
(07) 871 8132
Social justice resource centre, with access for the community to meeting rooms, periodicals, resources. Support for those dealing with sexual violence is available via 24 hour phone service. Staff are Rape Crisis trained advocates.

Tu Wahine Trust
(09) 838 8700
Kaupapa Maori provider delivering counselling, therapy and support to Maori women, children, and families affected by violence and abuse. Specialize in domestic violence, rape, incest, and other related violence. Approved provider under the Domestic Violence Act to run programmes for domestic violence to applicants and applicants’ children. ACC registered counsellors.

Wellington Rape Crisis 
(04) 801 8973
Providing support, counselling, advocacy, information, referrals and education for those affected by sexual violence. Offers free childcare on site.

Whangarei Rape Crisis
0 (800) 883 300
24 hour crisis line: individual counselling for survivors, whanau counselling to support survivors, advocacy, education and prevention, womens’ only space, referral service for male survivors of rape and sexual violence, self-help library, referral lists for ACC and non ACC counsellors, free tea and coffee, shower, mothers’ space with changing facilities for young babies.

Whanganui Safe and Free
(06) 343 3416
Delivering therapy for children, arts therapy for adolescents, therapy/ counselling for adults, family/ whanau therapy for survivors of sexual and domestic violence. We do not provide services for offenders

Women’s Refuge, Sexual Assault Resource Centre Marlborough
(03) 577 993 924
24/7 Hotline. Offering refuge for women and support services for those affected by sexual violence.

Central Region Eating Disorder Services (CREDS) 
0800 745 477
Call to get a referral to CREDSCREDS services are available to those living in the Wellington, Manawatu-Wanganui, Hawke’s Bay and Gisborne districts. We provide a range of treatment and support services for people with eating disorders, from dietetic support right through to residential care.

EDANZ 
0800 233 269 EDANZ or (09) 522 2679
We’re a registered charity run by volunteers, we all have personal experience in the process of recovery from an eating disorder – either as parents, caregivers or recovered patients. Our focus is on improving the outcomes for people with eating disorders and their families. Alongside our education and support work, we also advocate for social and governmental change.

Freedom with Food 
0 (800) 456 450
The 0800 Family Violence Information Line can provide information and put you in touch with services in your own region. The phoneline operates every day of the year and is open from 9am–11pm daily.

AGender NZ 
(027) 280 6466
Agender New Zealand Incorporated is a Non-Profit Organization, which has been supporting Transgender people and their families throughout New Zealand since 1996. Agender NZ is a support and lobby organization for Transgender people including their families, friends and co­ workers. Agender NZ endeavors to provide one to one help with individuals, where possible. We have organized many transgendered conferences. We believe unique in the southern hemisphere.

Holding Our Own 
(021) 125 7775
Holding Our Own offers the space for open dialogue regarding sexual orientation and gender identity, supporting healthy and respectful relationships.

Intersex Awareness New Zealand IANZ
(64) 04 4727386
Office hours ITANZ is a New Zealand registered charitable trust and provides information, education and training for organizations and professionals who provide services to intersex people and their families.

InsideOut NZ 
(02) 733 14507
InsideOUT is a national organization which works with youth, whānau, schools and communities to make Aotearoa a safer place for all young people of minority genders and sexualities to live and be in.

Outline NZ 
0 (800) 688 5463
10am to 9pm weekdays6pm – 9pm weekendsWe also offer face-to-face counselling services by qualified counsellors in Auckland or Wellington, or via Skype. There is a cost to this service, but we can support you to apply to WINZ for these costs.

PFlag South Inc. 
(027) 686 9304
PFLAG South Inc is the Dunedin branch of an international organization that supports and promotes the health and well-being of lesbian, gay, bisexual, transgender, takaatapui, fa’afafine and intersex people and their families and friends.

Family Planning NZ 
0800 654 655
We provide a range of services including sexual and reproductive health information, clinical services, education and training and research.

HPV New Zealand 
0 (508) 111 213
HPV is thought to be the most common sexually transmitted infection (STI) in the world, and most people are infected with HPV at some time in their lives. We aim to promote awareness, practice safe sex, prevention and cure via information, help and support. Call us for immediate help.

NZ AIDS Foundation 
0 (800) 802 437
The New Zealand AIDS Foundation is a registered charitable trust which works to prevent the transmission of HIV (with particular regard to gay and bisexual men and other high-risk groups), and supporting all New Zealanders living with or affected by HIV, irrespective of age, race, gender or sexual orientation. We aim to provide information, support and counseling on how to protect and possibly end HIV / AIDS in the country. You may contact an NZAF center in your location: Auckland: (64) 9 309 5560Wellington: (64) 4 381 6640Christchurch: (64) 4 381 6640

New Zealand Sexual Health Society 
The New Zealand Sexual Health Society (NZSHS) Incorporated is a group of professionals working or interested in the field of Sexual Health. Membership is multidisciplinary and includes doctors, nurses, counsellors, educators, health promoters and others in Public Health working in the field of sexually transmissible infections, including HIV/AIDS, and sexual and reproductive health. Contact an NZSHS Clinic in your area:
Auckland: 0 (800) 739 432
Dannevirke: (06) 350 8602
Gisborne: (06) 868 9005
Hamilton: (07) 839 8732
Hastings: (027) 703 7391
Lower Hutt(VIBE): (04) 566 0525
Napier: (027) 703 739
New Plymouth: 0 (508) 739 432
Palmerston North: (06) 350 8602
Porirua: (04) 385 9879
Rotorua: (07) 349 7918
Taupo: (07) 376 0098
Tauranga: (07) 579 8157
Wanganui: (06) 348 1234 ext. 8334
Wellington: 0800 188 881
Whakatane: (07) 306 0804
Whangarei: (09) 438 6123
Ashburton: (03) 307 8453
Blenheim: (03) 578 3044
Christchurch: (03) 364 0485
Dunedin: 0 (800) 742 546Gore: 0 (800) 742 546
Greymouth: : (03) 768 0499 ext. 2751
Invercargill: 0800 742 546 or 03 214 5713
Nelson: (03) 539 3723
Queenstown: (03) 441 0500
Timaru: (03) 684 4000 ext. 87
Wanaka: (03) 443 1226

The New Zealand Herpes Foundation 
0 (508) 111 213
Founded in 1994 by an alliance of patients, doctors and health professionals, we provide accurate information, improved management and support for people affected by the herpes simplex virus. More than 30% of sexually active adults in NZ have genital herpes. Misinformation and ignorance about herpes often means a diagnosis can be a shock. Call us for info or counseling.

ADHD Association 
(09) 625 1754
Formed in 1977, ADHD NZ is a national, community based, non-profit organization, committed to supporting those living with Attention Deficit Hyperactivity Disorder (ADHD).Services include information and referrals, a library of books and DVDs, newsletters, helpline counselling, speakers and some local support groups (including an adult support group meeting monthly).

Alzheimers New Zealand 
0 (800) 004 001
Alzheimers NZ represents people living with dementia at a national level by raising awareness of dementia, providing information and resources, advocating for high quality services, and promoting research about prevention, treatment, cure and care. We support local Alzheimers NZ organizations throughout New Zealand, each of which is a member of Alzheimers NZ. Local Alzheimers organizations provide support, education, information and related services directly to members of their communities who are affected by dementia.

Outline NZ 
0800 654 655
Gambling Helpline is the national freephone support service for people affected by gambling in Aotearoa. Gambling Helpline is a 24 hour free service that you can call to receive immediate support, referral to another gambling support agency, or information services for gambling problems.

Problem Gambling Foundation NZ 
0 (800) 6642 62
At the Problem Gambling Foundation of New Zealand (PGF) we are trained to help.Our qualified counsellors provide free, professional and confidential gambling counselling services for both gamblers and others affected by gambling.

0Kidsline 
0 (800) 543 754
Call between 4 – 6pm weekdays Our service is free and safe to talk. You can talk to a Kidsline Buddy about anything that is bothering you. Some of the most common issues kids talk to Kidsline Buddies about are bullying, friendship problems, parents separating or divorcing, stepfamilies and loss.

0800 Whats Up 
0 (800) 942 8787
Seven days a week, from 12 midday to 12 midnight What’s Up is a free, national telephone counselling service for New Zealanders aged 5 to 18 years. Relationships, bullying, relationships with family, relationships with partners, and pregnancy, youth suicide, and child abuse.

The Low Down 
Text 5626Need to talk? contact the lowdown team find out how they can help you The Lowdown is a website to help young New Zealanders understand depression and anxiety from their own perspective.

Youth Line 
0800 654 655
24 Hours – Free Youthline provides a free, confidential and non judgemental telephone counselling service. You do not have to be in a crisis situation to ring. People call for all sorts of reasons; because they feel alone, or because they lost someone they care for, others because they are having dificulties making their relationships work. Often people call just to have a chat and touch base.